MBC Gold Support package


What is "MBC Gold Support package" ?

The "PSG-F-4: MBC Gold support package" is our most comprehensive support agreement.

The "MBC Gold support package" is included in:

  • Rented MBC systems.

  • Licensed MBC systems during the first year.

The "MBC Gold support package" is mandatory for all MBC systems with Customization products or Expedited Delivery products.

The "MBC Gold support package" has two parts.

  1. MBC User support

  2. MBC Product support


MBC Gold support user categories

MBC Gold support is intended for customers who are:

  1. New users of MBC.

  2. Working in an intensive development project and in the need of quick support on MBC issues.


MBC User support

Gold support includes:

  • MBC Call Desk User Support.

  • MBC WEB Desk User Support.

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MBC Product support

Gold support includes:

  • MBC Software Releases.

  • MBC Product Documentation.

  • MBC WEB Desk Product Support.

  • MBC Hardware Support.

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Do you have any question or suggestions about "MBC Gold support" package?

Contact us for more information or a discussion.